• Bank Account Details
• Booking Conditions
• Complaints
• Best time to China
• Visa to Tibet
• How do we keep our services quality in good standard
• What experience do we have
• Liability
• Why choose us
• Payments
• How can we keep the balance between quality and price
• Credit Card Authorization Form
• Our team
• Amendments & Cancellations

Bank Account Details

Company: ORIENTAL DREAM INT’L TRAVEL SERVICE CO., LTD
Beneficiary Bank: BANK OF CHINA BEIJING GONGTI DONGLU
SUB-BRANCH Account Number: 331156028759
Bank Address: NO.15 Gong Ti Eastern Road, Chaoyang District,Beijing China
Swift code: BKCH CN BJ110

BOOKING CONDITIONS & GENERAL INFORMATION

TOUR BOOKING

Reservations are required at least 30 days prior to tour departures.

All reservation or amendment on accommodation must be made through official travel agent.

Reservation will only be processed with full payment by credit card or bank draft or bank transfer.

25% of the total cost will apply as a cancellation fee for all confirmed bookings cancelled between 15-21 days prior to the beginning of the tour.

50% of the total cost will apply as a cancellation fee for all confirmed bookings cancelled between 8-14 days prior to the beginning of the tour.

75% of the total cost will apply as a cancellation fee for all confirmed bookings cancelled between 4-7 days prior to the beginning of the tour.

No refund will be made for all confirmed bookings cancelled between 0-3 days prior to the beginning of the tour.

No refund will be made for no shows for all confirmed bookings.

There will be no refund after the trip departure due to lost or unused tickets, hotel coupons, meals or any other service not utilized.

Any change by yourself to confirmed reservations will be made free of charge within 14 days prior to the beginning of the tour, but based only on the availability of hotel accommodations and transportation facilities. Guests will be advised and will be charged directly for any cancellation fee resulting from these changes.

Full payment is required with the reservation form for any late booking made within 8 to 14 days prior to departures. The confirmation is based on the availability of the required hotel accommodations and transportation facilities. Guests will be fully refunded, if confirmation for the required facilities cannot be obtained in time as requested.

Prices are subject to change without notice. In the event of fluctuations in currency exchange rates, service providers' tariffs, fuel prices, accommodation rates and other holiday service components, we reserve the right to adjust prices at any time up to and including the date of departure. Acceptance of this arrangement is an express condition of making a reservation.

Should the itinerary or means of transportation be changed or tours be prolonged due to unforeseen circumstances, all extra expenses will be borne and paid in cash on the spot by tour participants.

We assume no responsibility for any expenses, damages or losses incurred or sustained by any tour participants, which arise from or as a result of any act, omission, default or neglect, causing injury, damage or loss to tour participants or their property.

HOTEL / TRANSFER / OPTION BOOKING

Tour itineraries or transportation modes as described are subject to change without prior notice. In the event of adverse traffic conditions, we reserve the right to alter places to be visited.

The actual pick-up time of the listed tours from different hotels varies from place-to-place and from time-to-time in accordance with the traffic conditions. You will be advised at time of booking.

Reservations are required at least 15 days prior to tour departures.

All reservation or amendment on accommodation must be made through official travel agent.

Reservation will only be processed with full payment by credit card or bank draft or bank transfer.

50% of the total cost be applied as a cancellation fee for all confirmed bookings cancelled between 4-7 days prior to departure,

No refund will be made for all confirmed bookings cancelled between 0-3 days prior to departure

No refund will be made for no shows for all confirmed bookings

No refunds are available after the holiday has commenced as a result of lost or unused tickets, hotel coupons, meals or any other services not utilized.

Any change by yourself to confirmed reservations will be made free of charge within 7 days prior to tour departures, but based only on the availability of hotel accommodations and transportation facilities. Guests will be advised and will be charged directly for any cancellation fee resulting from these changes

Full payment is required with the reservation form for any late booking made within 4-7 days prior to departures. The confirmation is based on the availability of the required hotel accommodations and transportation facilities. Guests will be fully refunded, if confirmation for the required facilities cannot be obtained in time, as requested

All rates are quoted in USD and prices are subject to change without notice. In the event of fluctuations in currency exchange rates, service providers' tariffs, fuel prices, accommodation rates and other holiday service components, we reserve the right to adjust prices at any time up to and including the date of departure. This condition applies even after receipt of the balance payment from the client. Acceptance of this arrangement is an express condition of making a reservation.

Should the itinerary or means of transportation be changed or tour be prolonged due to unforeseen circumstances, all extra expenses will be borne and paid in cash on the spot by tour participants.

We assume no responsibility for any expenses, damages or losses incurred or sustained by any tour participants which arise from or as a result of any act, omission, default or neglect, causing injury, damage or loss to tour participants or their property.

How can I make the complaints if I am not satisfied with

We offer one-stop complaint solution. We 'll help you to solve the problem during the tour which you bought with us.

As a land operator in China, we 're ready to take the responsible for the land arrangement during your trip.Except the problem caused by public transfer tools (flight/train/coach), government reason, weather problem. etc... which are not under our control.

What's the best time to visit China

May, September and October are the best months to visit China when the weather is the most pleasant all over China. And as it's high season in China, so the price will be higher that other time.

And please try to ignore the following period during the Chinese local?holiday as followed:
a. Labour's Holiday : around May.1-3
b. National Holiday : around Oct.1-7
c. Chinese New year : It's changed every year, but normally around end of Jan. or beginning of Feb.

How to get a visa to Tibet

Overseas visitors to Tibet shall process entry formalities upon showing confirmation letters issued by the Tibetan government. Passports and Visas: The foreign tourist is granted the entry visa only when he or she holds a valid passport and a letter of visa notification for tour groups issued by a Chinese embassy in a foreign country and confirmed by the Tibetan Tourist Administration.

Entry Confirmation Letter: Overseas tour groups, those from Hong Kong, Macao and Taiwan included, are allowed to enter Tibet only with a confirmation letter from Tibet Autonomous Region's Tourism Administration. The administration has representative offices in Beijing, Chengdu, Golmud, Shanghai, Xining, Xi'an, Hong Kong, Kathmandu, Japan and the United States to handle group tours.

How do we keep our services quality in good standard?

Our management team will always direct our staff efficiently to offer good services to our clients. The back to back trust between our partners and we will provide all the required experience to solve any unexpected problem.

What experience do we have ?

AIA Insurance

Allianz Insurance

AXA Insurance

Bayer

Darya-Varia

Elektrolux

Embassy of Indonesia

Epson

Garuda Consortium

Government of Indonesia (Ministry of Tourism of Java)

Government of Indonesia (South Sulawesi)

Government of Indonesia (Surabaya)

Hino Motors

Jakarta Stock Exchange

Kobelco

Pfizer

PT Gudang Garam Tbk

Sun Life Financial

TCL

Telkomsel

XL Telecom & Energy

Liability

The descriptions of hotels contained on our website are provided to us by suppliers and passed on by us in good faith. We do not check or inspect the facilities or services. We accept no liability for the accuracy of hotel descriptions or details nor do we accept liability for any loss incurred by a Travel Agent in relying on the descriptions.


Law and Jurisdiction
This contract and any matters arising from it shall be subject to law and exclusive jurisdiction of China Mainland

Why choose us ?

We create added value for our clients by providing expertise to:

1. define their needs
2. identify hidden opportunities
3. develop strategies aimed at seizing these opportunities
4. Implement the required activities based on a unique business model

...Our seasoned professionals can assist by providing turnkey tourism, travel or organization assistance.

We hope to meet the evolving international travel market challenge with all the necessary efforts to explore and develop China 's unparalleled tourism resources in order to meet the objectives of visitors from various countries and from the different provinces of China.

We are determined to join hands with our partners at home and abroad to develop the tourism business. Customer satisfaction is the cornerstone of our philosophy.

Payments

1. Payment must be made by cash, a bank draft or bank transfer in the currency of the invoice.
2. If payment is not received by us on or before 12:00 noon local time of the Travel Agent on the Due Date for Payment, the respective hotel booking will be automatically cancelled without penalty.
3. If proof of payment is received by us prior to 12:00 noon, local time of the Travel Agent, the booking will be reconfirmed and finalized.
4. If payment is made by a bank transfer, we would require a copy of the bank transfer details to be faxed along with a copy of the SWIFT message report prior to 12:00 noon, local time of the Travel Agent.

How can we keep the balance between quality and price?

We work at building long-term co-operation with our clients and partners. As a middle person, we are ready to take the responsibility to be both a good consultant and a good buyer.


We are ready to share any benefit with our clients for promotions offered by our long-term suppliers. We never suggest saving money for menus or tips.


We are making sure that our services are as good as promised and advertised, since we know that this will provide long-term benefits which are mutually profitable for us and our best clients.

How to pay by credit card

Please follow these instructions if you have been requested? to submit a Credit Card Authorization Form.

1.Click on this link to download the Credit Card Authorization Form.

2.Note: If you do not have Adobe Acrobat Reader, please download it here: Download Adobe Acrobat Reader

3.PRINT and COMPLETE the form with your information.

4.PHOTOCOPY of card holder's Passport.

5.Make sure the card holder have SIGNED the form.

6.FAX or MAIL both the completed form and the photocopy of the passport to:

Oriental Dream Int'l Travel Service Co.Ltd
4068 Gate21, Workers'stadium
Chaoyang District,Beijing
Chna 100027

Fax #: +86 (10) 8597-3783
Email #: mail@chinaroam.com.cn

Our team

Helping all Trips to be Successful

Surcouf Dong



Online Executive Manager
Languages: Chinese and English

Office 86-10-8597 6001
Fax:86-10-8597 3783
Email: surcouf@chinaroam.com.cn

Adam Zhang



Operations and Products Manager
Languages: Chinese and English

Office 86-10-8597 6001
Fax 86-10-8597 3783
Email adam@chinaroam.com.cn

Mandate:
Adam Zhang is in charge of the daily management of operations. He has 5 years of working experience in joint venture hotels and 10 years of working experience in travel agencies. This experience will help all clients to obtain professional and efficient services.

Hardi Janto Nursiman



Marketing and Sales Manager
Languages: English, Chinese and Indonesian

Office 62-21-7078 3097
Fax 62-21-4587 2530
Email hardi@chinaroam.net

Mandate
Hardi is in charge of the relations with the foreign travel agencies outside China.

Alan Yin



Operations Manager
Languages: English and Chinese

Office 86-10-8597 6001
Fax 86-10-8597 3783
Email alan@chinaroam.com.cn

Lina Gao



Operations Supervisor
Languages: English and Chinese

Office 86-10-8597 6001
Fax 86-10-8597 3783
Email lina@chinaroam.com.cn

Lisa Wang



Operations Executive
Languages: English and Chinese

Office 86-10-8597 6001
Fax 86-10-8597 3783
Email chinaroam@chinaroam.com.cn

Amendments & Cancellations

1. Amendments and cancellations can be made without any cancellation charges prior to the cancellation deadline/due date.

2. Any request for amendments or cancellation after the cancellation deadline/due date may attract cancellation penalties. Cancellation charges vary from supplier to supplier and can range from a minimum of 1 night stay to full charges for the entire stay. For bookings made during peak periods, trade fair periods, resorts,Disney etc. will normally attract full cancellation penalties.

3. When booking is amended or cancelled, we will notify you within 6 working days of any amendment or cancellation charges.